Returns & Exchanges
We want you to love your new frames, which is why we offer a hassle-free 30-day return policy for all eyewear purchased online or in-store. If your fit isn't perfect or you've changed your mind, we are here to help you find the right pair or provide a full refund.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Pack Your Frames
Place your eyewear, original case, and cleaning cloth securely inside the original shipping box or a similar protective package.
Ship It Back
Attach the prepaid shipping label provided via email and drop your package off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing